Reopening a closed tab will sometimes occur if a staff member has closed off a tab incorrectly.
The steps below can be followed in order to re-open and correct a tab.
Click on “Tabs”, then click on “Show Closed Tabs”.
Next, select the tab that needs to be re-opened (this will be the name of the tab).
Click the “Re-Open Tab” (found at the bottom right corner of the page), then input the 6 Digit Manager PIN to override.
This will allow the tab to reopen and this can be seen in “Open Tabs” area above the “Closed Tabs” section.
Now, click on the now "Open Tab" button – it will show the tab cart with its placed menu items and the payment method made on that tab.
From here, you can delete the payment made on the tab by clicking on the payment method in the cart (which can be done by input ting the 6 Digit Manager PIN for the payment to be deleted from the tab)
You can now add and/or void items in the cart and close it off again with respective payment methods.
If you need further assistance, please email email@example.com or call +27 (0) 72 863 0116